Refund & Cancellation Policy

At Scale Coworking, we aim to provide a seamless and transparent experience for all our members. Please read our refund and cancellation policy carefully before making any booking or payment.

1. Membership & Booking Fees

  • All membership plans (Hot Desk, Dedicated Desk, Private Cabin, or Meeting Room) are non-refundable once the payment is made.

  • Membership fees, security deposits, and other charges are clearly mentioned at the time of booking.

  • Memberships can be upgraded, extended, or transferred only at the discretion of the management.

2. Security Deposit

  • Security deposits, if applicable, are fully refundable at the end of the membership term, subject to:

    • Clearance of all dues and invoices.

    • No damage or loss to property, furniture, or fixtures.

    • Compliance with the minimum notice period as per the agreement (usually 30 days).

  • Refunds are processed within 15–30 working days after the final inspection and clearance.

3. Cancellations

  • Before Commencement:
    Cancellations made before the start date of the membership are eligible for a refund after deducting administrative and processing fees (typically 10% of the total booking amount).

  • After Commencement:
    Once the membership term has started, no refunds will be issued for early termination, absence, or non-usage of the workspace.

4. Event & Meeting Room Bookings

  • Bookings can be canceled or rescheduled up to 48 hours before the scheduled time with a full refund or credit adjustment.

  • Cancellations made within 48 hours will incur a 50% cancellation charge.

  • No refund will be applicable for no-shows or cancellations made after the start time.

5. Refund Processing

  • Approved refunds will be processed through the original mode of payment.

  • Refund timelines may vary depending on your bank or payment provider, typically within 7–10 working days after approval.

6. Exceptions

Scale Coworking reserves the right to review refund requests in special circumstances such as:

  • Service interruption due to operational issues beyond the member’s control.

  • Mutual agreement between the member and management.